Standard Shipping (Tracking Number Provided)
Your book will be shipped via USPS/Standard Mail which will normally take 4 - 6 business day to United States of America, UK, Canada, Australia, New Zealand, and Japan. Free standard shipping for US customers and $5.00 for Australia, New Zealand, United Kingdom, Germany and France customers. Real time tracking will be emailed to you after we have dispatched your book. Additional $9.99 will be charged for European customers.
Expedited Shipping (Tracking Number Provided)
Upgrade to expedited shipping from $13.50 per book only and enjoy faster service via FedEx/DHL/UPS! Estimated shipping time is 2 - 4 business day to US, UK, Canada, Australia, New Zealand and Japan. Real time tracking will be emailed to you after we have dispatched your book.
We guarantee that your package will be delivered to the address you provided to us and if your package is lost by the carrier, we'll replace it - FREE.
Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with the carrier, using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness.
Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund. Packages that are confirmed delivered by a delivery confirmation number are NOT eligible for a refund. Please make sure the shipping address you use for your order is to a safe and secure location. Packages that are stolen after delivery are not eligible for a refund. Please use PO Boxes with caution. Packages that are confirmed delivered to a PO Box are not eligible for a refund.
Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.
Customs and Duties
Justtextbook.com will NOT be responsible for any duties or taxes when your shipment goes into your country. Customers need to pay for the duties or taxes if required. Failing to do so may result in the detention of your shipment and customers are not entitled for refund in this case.
Return and Refund Policy
If you are not happy with the condition of the book you have ordered or your lecturer changes book or you ordered the wrong title, you may return it in exchange for another book or full refund within 7 days from the date of delivery. If we have accidentally sent you the wrong book, we will issued full refund after we have received the the wrongly sent item to you. No refund, return or complaint for receiving International book, soft Cover, different ISBN and cover image with US Edition since we have stated the listing clearly. Refund will be done via Paypal after we received returned book in good condition. Return and exchange request must be submitted within 7 days from date of delivery and buyers are responsible for the return costs. All returned books must be unused, resalable and in its original condition. There will be a 30% restocking charge for all returned books.
For any return, please submit a return request by logging into your account, one of our staff will get back to you regarding your return status within 48 hours.